Our passion is restoring relationships
We love restoring relationships that have been degraded through hearing impairment. We are passionate about walking with you on the journey towards better hearing and communication in order to support your relationships with loved ones.
Sometimes the solution for your hearing problem may be simple and straightforward – such as removing excessive ear wax. Other times, it may be more complex – such as requiring a candidacy assessment and ongoing mapping for a hearing implant when traditional hearing aids are no longer enough. Whatever the situation, it is important to be able to draw from all possible solutions and treatment options to achieve the best outcomes.
At Hello Hearing, we are equipped and passionate about providing you with the solutions that best fit your specific needs.
We operate under our 5 Pillars of Success.
1. Independence
Locally-owned and independent of manufacturers so we can offer you the broadest range of hearing technology.
The majority of hearing centres today are owned by large corporations, often hearing aid manufacturers. They have obvious vested interests in selling hearing aids, and in particular, their own brand of devices. They also put sales pressure on their staff who in many cases are given steep hearing aid sales targets to achieve. As a result, the unique needs of each client are not given the priority they deserve. We would also argue that hearing rehabilitation is about more than just a hearing aid fitting. At Hello Hearing, we are 100% owned and operated by two local audiologists and brothers, Jason and Matthew Le Dilly. In fact, we are the ONLY independent and 100% locally-owned and operated hearing care clinic in Toowoomba. We have the freedom to prescribe the devices we truly believe to be best for each of our clients as part of a holistic rehabilitation plan. This may include traditional hearing devices, crossover devices or implantable devices from the full range of reputable manufacturers.
2. Competence
Masters-level university training and ongoing professional development in Audiology and ear health. All of our clinicians are highly experienced audiologists.
In Australia, it is not a requirement to be an audiologist in order to test hearing or to fit hearing aids. Audiologists are university Master's degree graduates with extensive and ongoing training in hearing sciences and human communications. An audiologist is the most competent health professional to diagnose hearing problems and manage hearing rehabilitation. It should be noted that having an expert clinician who knows what they are doing is much more important than having only a good quality hearing device. At Hello Hearing, we are Masters-level Audiologists and passionate about what we do. We each hold the Audiology Australia Accredited Audiologist title, which requires us to follow a strict code of ethics outlined by Audiology Australia. With well over a decade of experience in the profession, we have worked across a broad range of settings including alongside a number of Ear, Nose & Throat (ENT) surgeons. We have built a reputation of trust throughout our large local network of GPs and ENT surgeons, many of whom now refer their patients exclusively to our clinic.
3. Collaboration
Relationships with other medical professionals and health care providers to deliver thorough and holistic patient-centred care.
We routinely look deeper into your hearing and ear health as part of our regular assessments, something you won't find across the majority of other hearing centres. We have invested significant outlay into acquiring the highest quality diagnostic audiology equipment, well above the minimum requirements dictated by the Government Hearing Services Program. In addition, we have external consultant ENT surgeons who supervise the results and recommendations from our routine hearing tests.* The benefits of this service are two-fold:
1) it provides an extra level of medical expertise and quality control, and;
2) allows us to provide Medicare rebates, meaning a lower out-of-pocket cost for you.
We take great pride in delivering the highest quality services to each of our clients. It's about being thorough so we can confidently recommend the best course of action.
* Supervising ENT service does not apply to tests funded by the government Hearing Services scheme.
4. Continuity
Seeing the same clinicians, wherever possible, to provide greater familiarity and ongoing care.
At Hello Hearing, we are big enough to matter, but small enough to care. Being a locally owned and operated clinic, this is your assurance that you'll be seen by the same local clinicians every time. You won't be greeted by a revolving door of new faces which you may have been used to putting up with elsewhere. We care about providing you with continuity and realise this is important to you.
5. Holistic
Offering a wide range of audiology services to provide holistic care.
When you have hearing loss, you need more than just a hearing aid reseller. As independent audiologists, we enjoy the freedom to provide a full range of audiological services and hearing rehabilitation, based on your unique needs.
