Products and Services


For appointments at any Hello Hearing visiting site, please contact the head office on 07 4638 1515

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Hello Hearing Gatton

Blue Care Lockyer Community Care Centre

8 Dawson Drive, GATTON


Hello Hearing Warwick

Blue Care Community Centre

 1 Law Road, WARWICK


Hello Hearing Dalby

Myall Youth and Community Network Centre

cnr Drayton and Nicholson Streets, DALBY


Adult hearing test

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All hearing tests we perform are comprehensive diagnostic assessments.  We take great pride in carrying out thorough assessments so we can confidently recommend the best course of action.  We are fully government-accredited to provide free hearing testing to eligible persons, such as those with a Pension or DVA entitlement.

Paediatric hearing test (ages 3+)

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Could your child be missing out?  Ensuring your child has healthy hearing is important in giving them the best start with their learning and development.

Tinnitus counselling

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Affecting around 10-15% of people, tinnitus is a "ringing" or "buzzing" in the ears.  Many have been told there is no treatment available, however, for many people this is no longer the case.

Auditory processing assessment (ages 6+)

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Auditory Processing Disorder (APD)

What is Auditory Processing?

Auditory processing is a term used to describe a number of skills that we all possess, which enable us to make sense of what we hear.

Auditory processing occurs in the brain and is commonly defined as ‘what we do with what we hear.’  For this reason, it is sometimes referred to as Central Auditory Processing with ‘central’ referring to it taking place in the brain. 

What is Auditory Processing Disorder?

Auditory processing disorder is a deficit in the ability to interpret nerve signals arriving in the brain, as a result of hearing sounds. 

This creates difficulty in being able to listen and extract information from what is heard.

As Auditory Processing encapsulates a number of different listening skills, an Auditory Processing Disorder can be a deficit in one or a number of these skills. 

It is important to note that Auditory Processing Disorder is not the only cause of listening difficulties.

Listening is also very much dependent on cognition (intelligence, working memory and attention).  Listening difficulties may also stem from a language delay or attention deficit disorders.  For this reason, your Audiologist may recommend referral to an Educational Psychologist or Speech-Language Pathologist to further explore these aspects.

What causes Auditory Processing Disorder?

The causes of auditory processing disorder are not well understood.  It is more common in children who have had recurrent otitis media (glue ear).  This may be a result of a delay in development of the central auditory system due to fluctuation in hearing ability secondary to glue ear.  For other children, it may be a variation or a delay in the normal processes of development and maturation.

How is Auditory Processing assessed?

There is no single test that will reliably diagnose an auditory processing disorder.

As auditory processing is a term encompassing a number of listening skills, it is assessed using a battery of tests in an attempt to understand the child’s ability in each of these areas. 

The assessment will always begin with a test of hearing sensitivity and middle ear function (a standard hearing test).  If a hearing loss is identified, further assessment and management will become the priority.

Following this, some screening assessments of short-term memory and attention will be conducted to ensure the child has sufficient capacity in these areas to successfully complete the listening tests that follow. 

Each of the listening tests are designed to assess a different auditory processing skill.

How is Auditory Processing managed?

Following the Auditory Processing assessment, the audiologist will analyse the findings and prepare a report on the findings (this may take up to 1 week to complete).

There are no ‘quick fixes’ for Auditory Processing difficulties.  In most cases, the management involves a number of strategies tailored to the needs of the child, to assist him / her to compensate for the difficulties and work on overcoming them.  The aim is to assist in the normal development of the central auditory system that is responsible for the processing of sound signals. 

Management strategies that may be recommended include:

  • Classroom / Teaching strategies
  • Strategies to assist the child to understand and take control of his/her listening situations
  • Assistive listening devices (eg. classroom amplification, FM systems).
  • Spatial processing training program

Auditory processing is commonly defined as "what we do with what we hear".  An auditory processing disorder can create difficulty in being able to listen and extract information from what is heard.

Hearing aid prescription & fitting (all manufacturers)

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We are proudly independent of hearing aid manufacturers and as a result can recommend and prescribe the solution best for you and your needs.  We are approved suppliers of the very latest hearing technology, and are fully government-accredited to provide subsidised hearing devices to eligible persons, such as those with a Pension or DVA entitlement.

Candidacy assessment for hearing implants & post-op programming

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Sometimes conventional hearing aids aren't enough.  We are one of the only local providers who can perform appropriate candidacy assessments and post-surgery programming of implantable devices.

Syringe-free ear wax removal

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In most cases of excessive ear wax, we can remove it quickly and painlessly in our clinic without needing to visit the doctor for ear syringing.

Hearing aid maintenance

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We have significant experience in working with many different hearing aid brands and we can carry out most of the common maintenance requirements in house.  We can also order in any appropriate spare parts and liaise directly with the manufacturer on your behalf when required.