Patient FAQs

Hearing and ear health

What are some early signs of hearing loss?

Some of the signs of hearing loss may include:

  • Family and friends reporting that you aren't hearing as well as you used to
  • Difficulty following conversation in background noise
  • Needing to turn the television volume up higher than other family members or friends
  • Having to ask people to repeat themselves more often
  • A feeling that people mumble more than they used to
  • Difficulty hearing on the phone
  • Communication breakdown and relationship strain with spouse or significant other
  • Difficulty hearing at meetings or in social situations
  • Withdrawal from social situations


Signs of hearing loss specifically in children may include:

  • Delayed or unclear speech
  • Not responding when called
  • Daydreaming and inattentiveness
  • Displaying disruptive behaviour


If you have any concerns, it's best to make an appointment to be sure.


How is hearing loss treated?

Hearing loss can arise from an array of possible causes.  From outer ear and middle ear problems such as infection, ear drum perforation, cholesteatoma, or otosclerosis; to inner ear and neural involvement such as presbyacusis, Meniere's disease, or an acoustic neuroma.  There are countless potential reasons for your hearing loss, and treatments will vary accordingly.  Some ear problems will require medication or surgery, while others will be managed with counselling and hearing aids.  For this reason, it is important to get the diagnosis right.  As a result, we perform only comprehensive diagnostic assessments on our clients, nothing less.  Without a correct diagnosis, how could you be sure the treatment recommended is the most appropriate?

I don't think I have a hearing problem, I think other people just don't speak clearly any more.

This is one of the most common reports from someone who is experiencing gradual decline in hearing.  As occurs with the majority of older people with hearing loss, it progresses very slowly over many years so you don't realise it is happening.  Other people start to sound like they are mumbling, even if they are not.  A hearing test is an important first step in identifying whether or not you have a hearing loss and what management may be necessary.

Hearing aids

What types of hearing aids do we supply?

Unlike the majority of hearing clinics today, we are 100% audiologist owned.  This means we are not bound to any particular hearing aid manufacturer and are free to recommend the hearing aids we truly believe to be best for each of our clients, from the latest miniature invisible devices all the way through to larger powerhouse technology.  We each have significant experience in a wide range of devices from all major manufacturers.

Are the most expensive hearing aids always the best?

Not necessarily.  Selecting an appropriate level of technology is dependent on a number of factors, including lifestyle, hearing levels, ear anatomy, among others - all unique to each individual client.  It should also be noted, though, that a client with more basic hearing aid technology under a skilled audiologist is going to have a better outcome than a client with top-of-the-range hearing aids under an inexperienced clinician.  At Hello Hearing, we fit clients from all walks of life with a wide range of different hearing aid models and styles (as well as implantable devices where indicated).  We would be happy to discuss with you your own unique situation, and if required, offer a no-obligation, no-cost trial for you to make up your own mind.

How do we compare on price?

One of our core goals as a hearing care clinic is to provide services which are accessible to as many people as possible.  As we have access to the full range of hearing devices, we are able to provide the latest technology at a number of price points.  For eligible pensioners and veterans, we are accredited to provide fully subsidised (free) hearing aids.  For privately funded clients, our entry level hearing aids start at $2,400 for a pair.  If you hold extras cover in your private health insurance, you may also be eligible for a rebate.  In our research, we have found our prices are extremely competitive, being up to a few thousand dollars less expensive on some models.  We would be happy to discuss options appropriate to your unique situation.

Our services

What ages do we see?

We perform hearing assessments on adults and children aged 3 to 103!

I am a pensioner, how do I get my voucher for hearing services and hearing aids?

If you have never been on the government program for hearing services before, you will need to have our referral signed by your GP (available for download on this page).  Bring this to your first appointment along with your pension/DVA card details and we will do the rest.

If you have previously been seen elsewhere under the government program, all you will need to do is tell us your pension/DVA card details and advise us that you now wish to see us.

If you are unsure or have any other questions, please don't hesitate to call us!

Can I claim a medicare rebate?

In most cases, yes!  We are approved to provide Medicare rebates for most routine audiology assessments, a service that the vast majority of hearing clinics are unable to offer.  This is made possible through an alliance we have with an external consultant ENT surgeon who supervises the results and recommendations from our assessments,* thus providing an extra level of medical expertise and quality control.

* Supervising ENT service does not apply to assessments funded by the government Hearing Services scheme.


Why an audiologist?

In Australia, it is not a requirement to be an audiologist to assess hearing or fit hearing aids, despite the fact that an audiologist is the most competent health professional to diagnose hearing problems and manage hearing rehabilitation.  Having a specialist consultant who knows what they are doing is vastly more important than having only a high quality hearing device.  Hello Hearing offers you both.  We have exclusively highly experienced audiologists, so when you come to see us, you can be assured that you are in good hands.